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Available for Opportunities · Birmingham, UK

Shabnam
Patel

Results-driven IT professional with an MSc in Information Technology with Project Management (Distinction). Skilled in software development, website management, and IT support, with hands-on experience in office administration and digital operations. Strong ability to analyse requirements, develop efficient technical solutions, and support business processes through technology. Confident working in team-based environments and delivering reliable, user-focused IT solutions.

MSc IT — Distinction
Birmingham, UK
6+ Years Experience
GDPR Compliant
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Shabnam Patel
Shabnam Patel
IT Solutions Specialist | Full-Stack Web Developer | Project Management Professional
Finch Road, Birmingham B19 1HR
0+
Years Exp.
0
Degrees
0
Projects
07733 713014
ershabnampatel@gmail.com
University of the West of Scotland
linkedin.com/in/shabnam-patel
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Professional Summary

Building Bridges Between Tech & People

Results-driven IT professional with a Master's degree in Information Technology with Project Management (Distinction), combining strong technical expertise with practical experience in software development, website management, and office operations.

Proven ability to manage digital platforms, deliver functional and user-focused web solutions, and support organisational efficiency through structured processes. Experienced in programming, system administration, and digital marketing, with a proactive approach to problem-solving and continuous improvement.

Seeking to leverage technical and operational expertise in a dynamic and growth-focused environment, particularly within community or not-for-profit organisations where my skills can create real impact.

Government & Community Project Expertise
EPC & Turnkey Solution Management
Quality Construction & Digital Standards
Timely Project Delivery & Scheduling
Transparent Communication & Management
UK GDPR Compliance & Data Protection
What I Bring

Core Strengths

Technical Expertise
IT Support & Systems Management
  • IT support and systems management across diverse user environments
  • Hardware and software troubleshooting with effective issue resolution
  • Website maintenance, CRM systems, and digital platform management
  • Proficient in Microsoft Office, Google Workspace, and CMS tools (Clio CMS)
Administrative Proficiency
Office & Workflow Coordination
  • Office coordination including diary, calendar, and email management
  • Accurate data entry and secure handling of confidential information
  • Preparation of professional documents with strong attention to detail
  • Efficient workflow and digital records management
Digital Marketing
Social Media & Campaign Management
  • Social media strategy development and content creation
  • Planning and managing paid advertising campaigns (Meta, Instagram, LinkedIn)
  • Scheduling and managing multi-platform content delivery
  • Freelance digital marketing experience across various sectors
People & Community
Multi-Stakeholder Support
  • Supporting staff, volunteers, and clients with training and guidance
  • Active involvement in community engagement and digital inclusion
  • Strong teamwork skills in job-share and collaborative environments
  • Ability to adapt and communicate effectively with diverse stakeholders
Career Journey

Professional Experience

Hands-on experience across IT support, administration, legal environments, and digital marketing — delivering impact in every role.

Currently Working With

MBH Technologies

Shabnam works with MBH Technologies, an IT services company offering software, web & mobile app development, hosting, and cloud solutions — contributing to API integration and web development for their client projects.

mbhtechnologies.com
Aug 2025 – Present Birmingham, UK
Current Role
IT, Systems, Web & Administrative Support
MECC Trust, Birmingham
  • Provide day-to-day IT support, troubleshooting hardware, software, and system issues for staff, volunteers, and service users.
  • Maintain, update, and improve the organisation's website, CRM systems, and digital platforms to ensure functionality, accuracy, and user accessibility.
  • Manage social media platforms, create and schedule digital content, and support online communications and community engagement.
  • Assist with administrative duties, record management, documentation, and basic bookkeeping tasks.
  • Ensure secure handling of confidential information in compliance with UK GDPR and organisational data protection policies.
  • Identify and implement digital improvements to enhance organisational efficiency and service delivery.
Apr 2025 – Present Birmingham, UK
Current Role
Office Administrator & IT Support Assistant
RN Solicitors Limited, Birmingham
  • Manage day-to-day office administration, ensuring efficient workflow and effective coordination of administrative tasks.
  • Perform accurate data entry, maintain digital records, and manage confidential client files using Clio legal case management software.
  • Provide IT and computer support, including software management, troubleshooting basic technical issues, and supporting office technology needs.
  • Prepare and organise documents, reports, correspondence, and electronic files with strong attention to accuracy and confidentiality.
  • Support administrative processing of UK immigration applications, including document preparation, data management, and maintaining organised case records.
  • Maintain databases, update information systems, and assist in improving digital office processes and efficiency.
Jul 2025 – Present Birmingham, UK
Current Role
Social Media Marketing Specialist
Birmingham, UK
  • Manage and run advertisement campaigns on social media platforms including Meta, Instagram and LinkedIn.
  • Increase community engagement and online presence through targeted marketing strategies and creative content.
  • Analyse campaign performance metrics and optimise strategies for improved reach and engagement.
2018 – Present Online / Remote
Ongoing
Freelance Software Developer & Digital Marketer
Online Platforms
  • Deliver freelance software development projects across multiple platforms including web and application development.
  • Design and execute digital marketing campaigns to increase client engagement and outreach.
  • Work independently to meet client requirements and deadlines, managing complete project lifecycles.
Oct 2019 – Dec 2025 India
Completed
Computer Faculty
C-DAC, India
  • Developed and delivered comprehensive curriculum across multiple grades covering computer science and programming fundamentals.
  • Led workshops, after-school programmes, and provided one-to-one student support for personalised learning.
  • Enhanced student engagement through structured, innovative teaching methods and practical exercises.
Technical & Soft Skills

My Skill Set

Technical Skills
Microsoft Office Suite95%
Website & CRM Management88%
IT Support & Troubleshooting90%
Software Development (ASP.NET / PHP / Java)80%
Digital Marketing & Social Media85%
Clio Case Management Software82%
Google Workspace92%
Data Entry & Records Management94%
Professional Skills
Office Administration & Coordination95%
Project Management85%
Client Communication & Email Handling92%
Confidential Data Handling (GDPR)90%
Problem Solving & Independent Working88%
Team Collaboration & Multi-Stakeholder Support90%
Tools & Technologies
Microsoft 365
Google Workspace
Clio CMS
WordPress
HTML / CSS
PHP
Java
ASP.NET / C#
Meta Ads
Instagram
LinkedIn
Data Management
UK GDPR
Project Management
Academic Background

Educational Qualifications

Three degrees — all achieved with Distinction — demonstrating consistent academic excellence across engineering, computing, and technology management.

MSc Information Technology with Project Management
University of the West of Scotland, London Campus
// 2026
Distinction

Dissertation: "A Novel Approach to Project Progress and Milestone Tracking"

Bachelor of Engineering in Computer Science
The Maharaja Sayajirao University of Baroda, India
// 2018
Distinction

Specialised in software engineering, systems design and programming fundamentals.

Diploma in Computer Science Engineering
Gujarat Technological University, India
// 2014
Distinction

Foundation in computer science with Gold Medal for outstanding academic performance.

Academic & Personal Work

Projects & Dissertation

ASP.NET · C#
Student Portal
A comprehensive student management portal built with ASP.NET and C#, enabling course management, grade tracking, and student-faculty communication in one platform.
ASP.NET · C#
Real Estate System
A full-stack real estate management system with property listing, client management, appointment scheduling, and reporting modules built on ASP.NET with C#.
Java
Blood Bank Management System
A Java-based blood bank management application handling donor registration, blood inventory, request management, and automated compatibility matching.
PHP
Entertainment Platform
A dynamic entertainment platform built in PHP featuring media streaming, user accounts, content categorisation, ratings, and a recommendation engine.
MSc Dissertation · 2026
A Novel Approach to Project Progress and Milestone Tracking
Master's dissertation exploring innovative methodologies for tracking project progress and milestones in dynamic environments, proposing a novel framework that addresses limitations in traditional project management tools — completed as part of MSc Information Technology with Project Management at the University of the West of Scotland.

Live Client Websites — API & Web Development

Live
SCI Securities Services
scisecurities.com
Corporate website for an industrial security & facility management company — services, careers, and enquiry forms.
Live
ChargeZone
chargezone.co.in
EV charging network platform website showcasing charging infrastructure, partner network, and station locator.
Live
Billione Mobility
billionemobility.com
Electric mobility brand website featuring product range, dealership network, and customer enquiry integration.
Live
Grateful Giving
gratefulgiving.co.uk
UK-based charity/donation platform website built to support fundraising campaigns and community giving.
Live
MECC Trust
mecctrust.co.uk
Community trust organisation website — managed and maintained as part of ongoing IT & web management role.
Recognition & Accomplishments

Awards & Achievements

🥇

Gold Medalist

Awarded the Gold Medal for outstanding academic achievement during the Diploma in Computer Engineering at Gujarat Technological University, India.

🎓

Triple Distinction Graduate

Achieved Distinction across all three academic qualifications — Diploma, BEng, and MSc — demonstrating consistent excellence throughout education.

💼

Multi-Role Professional

Successfully managing three concurrent roles (MECC Trust, RN Solicitors, and Social Media) while maintaining high standards across IT support, administration, and marketing.

Ready to Work Together?

I'm open to full-time, part-time, and job-share opportunities in IT support, administration, web management, or digital marketing — particularly within community or impact-focused organisations.

Email Me 07733 713014
Get In Touch

Contact Information

Phone
07733 713014
Email
ershabnampatel@gmail.com
Location
Finch Road, Birmingham
B19 1HR, UK